Frequently
Asked Questions
How does the cotton candy vending machine works?
The cotton candy vending machine supports different payment methods. You just need to place the machine in a good location for business. Buyer just need to choose a candy design on the screen and pay it. The machine will start to make a candy. When the candy is ready, the buyer can take it out from the machine.
What kind of payment methods can be used in the machine?
Our machine supports credit card payment, cash money payment, coin money payment and different QR code payment.
Can you do OEM of the machine?
Yes. We can customized LED logo on the top of machine and the sticker contents on the machine. Besides, we also can make a new design of whole machine for you.
How many candies can be made a day?
Our machine can fit 4/6/7 sugar boxes inside. Each sugar box can be filled in 2KG sugar. 1KG sugar can make 35-40 candies. If you have good business, the machine can made about 300 candies after fill in new materials.
How about maintenance?
The machine maintenance is not complicated. The important part is cleaning. After the machine make a lot of candies, there are sugar satin around. You just need to use water to clean it. We will offer you the instruction of cleaning.
Can the machine in our language?
Yes. Our machine already supports more than 30 different languages. Because we export machine to those countries. The control system is made by our R&D department, so we can add any new language in the system. We only need you to offer us the translation.
What’s the machine warranty?
We offer one and half year warranty for hardware and lifetime for software. After warranty, we still will offer after sales service.
Can I buy material from you or we need to buy it in local market?
We supply flavor sugar and candy stick all the time. You can buy it from us. If you wanna search it in local market, we will send you the specification information.
Are you a manufacture or a trader?
We are manufacturer from 2017. Our machine product is cotton candy vending machine and we also can offer ice cream vending machine, pizza vending machine and popcorn vending machine. We warmly welcome customers to visit our factory.
How long does it take for me to get it?
Normally the machine production takes about 7-10 days. The machine will be shipped by sea and shipment time is about 30-50 days to different countries. When we know the seaport name or address information, we will send you the specific time.