Frequently Asked Questions

About Caiyunjuan & Our Products

What is Caiyunjuan? Is Caiyunjuan a manufacturer or a trader?

Caiyunjuan is a professional intelligent vending machine manufacturer established in 2017, integrating R&D, production, sales, and after-sales service. We are not a trader—we own a 4,600㎡ modern production base with an annual output of over 20,000 units. We have our own R&D team. Our core products include automatic cotton candy vending machines, DIY phone case printing vending machines, protein powder vending machines, and other commercial intelligent equipment, providing one-stop unmanned retail solutions for global customers.

What types of intelligent vending machines does Caiyunjuan offer?

Caiyunjuan’s product range covers core commercial unmanned vending machines, all supporting 24-hour unattended operation:

Phone Case Printing Vending Machine
Cotton Candy Vending Machine
Protein Powder Vending Machine
Slushie Vending Machine
DIY Souvenir Vending Machine
Balloon Vending Machine
Pizza Vending Machine
Popcorn Vending Machine
Ice Cream Vending Machine
Candy Dispensing Vending Machine
French Fries Vending Machine
Desktop UV Inkjet Printer

What are the core advantages of Caiyunjuan’s vending machines?

Patented Technology: Multiple independent patents, stable performance, low failure rate, and long service life.
Factory Direct Sales: No middlemen, competitive price, stable delivery time, and sufficient stock.
Global Adaptability: Support multi-language, multi-voltage, and global mainstream payment methods, suitable for all countries and regions.
Intelligent Management: Equipped with self-developed cloud background, supporting remote monitoring, sales statistics, inventory warning, and fault alarm.
OEM/ODM Customization: Provide comprehensive customization for appearance, function, software, and hardware to meet personalized needs.
Complete After-sales: 1-year warranty, 24/7 technical support, and lifelong spare parts supply.

Product Function & Operation

How does an automatic cotton candy vending machine work?

Caiyunjuan’s automatic cotton candy vending machine adopts fully automatic unattended design:① Customers select candy designs and flavors on the screen;② Complete payment (QR code, coin, card, etc.);③ The machine automatically starts making cotton candy (heating, sugar spinning, forming);④ After 60–90 seconds, customers take the finished product.It supports 24-hour continuous operation without manual supervision.Note: Production speed is fixed and cannot be adjusted.

What payment methods do Caiyunjuan’s vending machines support?

QR Code Payment: WeChat Pay, Alipay, international digital wallets (PayPal, Apple Pay, Google Pay, etc.)
Physical Payment: Coin, banknote, credit card, NFC contactless payment
Custom Payment: Membership card, token, remote payment, etc.

Do Caiyunjuan’s vending machines support multi-language and multi-voltage?

Yes.
- Language: Support more than 30 languages (English, Spanish, French, German, Russian, Arabic, Japanese, Korean, etc.). New languages can be added if you provide translation.
- Voltage: Standard 220V/50Hz; customizable 110V/60Hz to fit all countries.

Are Caiyunjuan’s food vending machines safe and hygienic?

All food-contact parts use food-grade 304 stainless steel and eco-friendly materials, compliant with CE, FDA, LFGB and other international food safety standards. The machines feature fully enclosed design, automatic cleaning system, high-temperature protection and leakage protection for safe and hygienic operation.

OEM/ODM Customization

Does Caiyunjuan support OEM/ODM customization for vending machines?

Yes, we provide full OEM/ODM customization:

Appearance: Body color, LED logo, sticker design, light box, advertising screen, theme style
Hardware: Machine size, power, voltage, material, sensor, motor, heating/cooling system
Software: System language, UI, cloud functions, advertising playback, membership system
Functions: Add/remove modules (advertising screen, voice broadcast, etc.)

What is the minimum order quantity (MOQ) for customized vending machines?

We support flexible order quantities:

- Single unit: For personal entrepreneurs and trial operation
- Small batch (1–5 units): For small investors
- Bulk order (10+ units): Enjoy tiered preferential prices and agent policies (details depend on country and city)No strict MOQ; we provide solutions based on your needs.

Purchasing, Delivery & Logistics

What is the purchasing process for Caiyunjuan’s vending machines?

Consultation & Selection: Confirm model, quantity, customization and get quotation
Contract Signing: Confirm plan, price and lead time
Deposit Payment: Pay 30%–50% deposit; factory arranges production
Inspection & Balance Payment: Video/on-site inspection; pay balance after confirmation
Shipping & Delivery: Arrange global transportation; provide tracking number and customs documents
Installation & Training: Remote guidance for installation, commissioning and operation

How long is the production and delivery time for vending machines?

In-stock models: 7–15 working days
Standard customization (appearance, language, payment): 15–25 working days
In-depth customization (functions, hardware, structure): 25–40 working days

What shipping methods do you provide? How to ensure safety during transit?

We provide global shipping: sea freight, air freight, international express (DHL, FedEx). All machines use export-standard wooden crates with inner foam and protective film for waterproof, moisture-proof and shockproof protection.

Does the quotation include freight, tax, and customs clearance fees?

Default quotation is EXW factory price, excluding international freight, insurance, destination tariffs and customs clearance. We can provide FOB/CIF quotes, assist with customs declaration and clearance, and calculate total landing cost by destination country.

Warranty & After-sales Service

What is the warranty policy for Caiyunjuan’s vending machines?

1-year full machine warranty: Free maintenance and replacement of core components (motherboard, motor, sensor, printer) for non-human damage within 1 year
Extended warranty: Paid 1–3 year extension available
Lifetime support: Cost-price spare parts and lifelong technical support, system updates after warranty

How to get after-sales technical support if the machine breaks down?

24/7 online support: WhatsApp, WeChat, phone, email (1-hour response)
Remote assistance: Video troubleshooting, parameter adjustment
On-site service: Available for overseas customers (paid, appointment required)
Spare parts: Global supply; standard parts shipped within 48 hours; emergency parts by air

Can the machine system be updated remotely?

Yes. Our self-developed intelligent cloud system supports remote one-click upgrade. We regularly push free system and cloud function updates.

Operation & Profit

Are Caiyunjuan’s vending machines suitable for novice entrepreneurs?

Yes. Our machines support 24-hour unattended operation, simple management and low labor cost, ideal for novice entrepreneurs. We provide:

Operation training: Machine operation, maintenance, troubleshooting, pricing
Consumables supply: Long-term factory-priced raw materials

What is the profit prospect of Caiyunjuan’s vending machines?

All machines support 24-hour unattended operation with high profit margins and stable returns.

Cotton Candy Vending Machine: Cost per serving 0.5–1 USD, selling price 15–30 USD, gross margin >90%
Phone Case Printing Vending Machine: Cost per case 3–5 USD, selling price 30–80 USD, gross margin >85%
Protein Powder Vending Machine: Low cost, high gross margin, suitable for gyms and fitness centers
Slushie Vending Machine: High turnover, strong repeat orders, gross margin >80%
DIY Souvenir Vending Machine: High added value, strong scene adaptability, gross margin >85%
Balloon Vending Machine: Low cost, high demand in scenic spots and malls, gross margin >90%
Pizza Vending Machine: Medium-high cost, high unit price, stable passenger flow, gross margin >70%
Popcorn Vending Machine: Ultra-low cost, high turnover, gross margin >90%
Ice Cream Vending Machine: Strong seasonal demand, high gross margin >85%
Candy Dispensing Vending Machine: Low cost, wide application, gross margin >85%
French Fries Vending Machine: Stable demand, suitable for entertainment venues, gross margin >75%

Do you provide consumables and raw materials for vending machines?

We only supply vending machines and supporting raw materials: colored sugar, phone case materials, protein powder, ice cream mix, balloons and other corresponding consumables. We offer long-term stable supply at factory direct prices.